Frequently Asked Questions
How does pricing work?
Start with a €0.99 test sample (one per business) to see the quality on your own product. After that, pricing is per visual and varies by style — no subscription required. High-volume catalogs and custom campaigns get a tailored quote.
How fast is delivery?
Most orders are delivered within roughly 24 hours. Larger lifestyle or video campaigns may take slightly longer depending on scope.
Which countries do you serve?
Everywhere — delivery is fully digital, so there is no shipping or shoot location involved. We work with ecommerce and fashion brands worldwide.
What's the difference between this and stock photography?
Every image is generated specifically for your product using your own product photos as the source — nothing is pulled from a generic stock library, and every result is human-reviewed for accuracy before delivery.
Is there a subscription?
No. VISUAILS is pay-per-visual — you only pay for what you use, starting with a €0.99 sample.
How do I get started?
Request your €0.99 test sample, or message us directly on WhatsApp (+31 6 25436130). From there we can scope a full catalog, lifestyle, or video batch.
Catalog Images Questions
What quality photo do I need to upload?
A clear, well-lit phone or camera photo of your product is enough — we standardize lighting, background, and framing from there. We'll flag anything too low-resolution to work with before you're charged.
How many revisions are included?
Every catalog image includes one round of revisions as part of the price. Additional revisions can be requested at a small added cost.
Can this replace my product photography entirely?
For most ecommerce catalog needs, yes — Classic Catalog covers standard product shots at scale. If your brand has a very specific art direction, Custom Brand Catalog is built for that instead.
Lifestyle Images Questions
Can I reuse the same model across multiple collections?
Yes — once a model is set for your brand, it can be reused across future lifestyle batches so your visual identity stays consistent season to season.
Do you offer different body types and looks for the model?
Yes, model characteristics are part of your brief so the imagery reflects your actual customer base.
Is this the same as stock photography?
No — every image is generated specifically for your product and brand direction, not pulled from a stock library.
Product & Campaign Videos Questions
What length are the videos?
Most clips run 6–15 seconds — the length that performs best across product pages and paid social placements. Longer formats are available on request.
Can you use my existing photos as the source?
Yes — catalog or lifestyle images, from us or your own library, can be used as the visual base for video.
What formats do I receive?
Vertical (9:16), square (1:1), and horizontal (16:9) exports are available to match every placement.
Still have questions?
Reach out directly — we typically reply within one business day.